Neatly LLC — Terms of Service
Last Updated: June 2026
Welcome to Neatly LLC
By requesting quotes, scheduling appointments, or booking services through BookNeatly.com, you agree to the terms below.
1. Services
Neatly provides residential and short-term rental cleaning services, including recurring, deep cleaning, move-in / move-out, apartment, and add-on services. Services are limited to the scope selected during booking.
2. Booking & Scheduling
Appointments are based on availability and are confirmed once approved by Neatly. Arrival times are estimated and may vary due to traffic, weather, staffing, or prior appointments.
3. Property Access & Preparation
Clients are responsible for providing safe access, working utilities, entry instructions, and reasonably preparing the space for service. Lockouts, inaccessible properties, excessive clutter, or unsafe conditions may result in additional charges or canceled service.
4. Pricing & Payment
Pricing is based on property size, condition, service type, and selected add-ons. Quotes may change if the actual condition differs from booking details. Payment is due upon completion, and stored payment methods may be charged for completed services, approved fees, cancellations, or unpaid balances.
5. Cancellation & Recurring Services
Appointments canceled after 5:00 PM on the day prior to service, same-day cancellations, no-shows, or lockouts may result in fees. Recurring services reserve scheduling availability and may be modified or canceled according to these terms.
6. Satisfaction Guarantee
Concerns regarding completed services must be reported within 24 hours. Neatly may provide touch-ups, credits, or another reasonable resolution at its discretion.
7. Safety & Service Limitations
Neatly may refuse or discontinue services due to unsafe conditions, biohazards, aggressive pets, pest infestations, excessive clutter, hazardous materials, or illegal activity. Standard cleaning services do not include restoration, mold remediation, pest control, or hazardous waste removal.
8. Damage & Liability
Damage claims must be reported within 24 hours. Neatly is not responsible for pre-existing damage, wear and tear, unstable fixtures, aging materials, or customer-provided cleaning products. Liability shall not exceed the amount paid for the service provided.
9. Service Providers
Services may be performed by employees, independent contractors, subcontractors, or authorized service providers working with Neatly LLC.
10. Non-Solicitation
Clients agree not to directly hire or privately contract Neatly service providers outside of Neatly during active service relationships and for 12 months following the most recent appointment.
11. Privacy & Communications
Customer information is handled according to Neatly’s Privacy Policy. By providing contact information, customers consent to receive service-related calls, emails, and text messages.
12. General Terms
Neatly may take non-identifying photos for documentation and quality control. These Terms are governed by the laws of Virginia. By booking services, customers agree to these Terms electronically.